COLLISION REPAIR PROCESS
Repairing a vehicle that has been in a collision is a complex process. The repair process begins with an initial preliminary estimate to assess visual damage. Our body technicians use an electronic estimating process to expedite the entire claim/repair process.
After an accident if your vehicle is SAFE TO DRIVE, please give Harry K's a call (605-842-2505) to schedule an estimate. We will contact your insurance company for you and will make the process as painless as possible.
You may drop by without an appointment but an appointment will allow us to schedule our time and give you faster service. If your vehicle is NON-DRIVABLE, please give us a call and we will arrange to have your vehicle towed to our facility. When you call we will ask all the necessary information to process your claim.
If your vehicle is drivable, parts included on the initial estimate will be pre-ordered prior to the vehicle being dropped off for repair. This facilitates a faster repair. If your vehicle is non- drivable the vehicle will be disassembled before parts will be ordered.
Each insurance company has their own policy relating to the replacement parts used in the repair of your vehicle.
The initial estimate for your vehicle is assigned to a technician. The technician will disassemble the vehicle, remove all damaged parts and write a detailed list of all the additional or supplemental damage they find.
We add the additional or supplemental damage found by the technician to the initial estimate and forwards this information to the insurance company. You are called and updated regarding the additional damage.
Additional parts are ordered based on the detailed list of supplemental damage found by the technician during disassembly.
REFINISH or PAINT PREPARATION
All panels that need to be painted go through a series of steps to prepare them for the application of paint. They are finely sanded. Primer and corrosion protection products are applied. Areas that won’t be painted are covered and “masked off”.
REFINISHING or PAINTING
Harry K's uses a computerized paint mixing system to mix the paint that will match your vehicle’s color and finish. The paint code on your vehicle provides the starting point for the formula, but painting is a science and an art. The paint code is the color your vehicle was when it left the factory. If it is relatively new the paint has minimal oxidation. If your vehicle is several years old the paint has significantly more oxidation. Our technicians are able to blend art and science to match the paint on your vehicle. We proudly use PPG Deltron paint products for all of our refinish operations. We are I-CAR and PPG certified.
Our state of the art paint booth draws fresh air through the ceiling in the front, it is filtered twice, heated , and then exhausted through a filter system in the corners, on the opposite end of the paint booth. This process closely replicates the factory baked paint finish process applied on your vehicle when it was new.
Once the vehicle is painted and the finish is baked dry the vehicle returns to the technician for reassembly of all the external trim pieces such as moldings, door handles, stripes, new glass etc. The interior repairs are also completed at this time. If necessary, repair of the interior damage may be sublet to a company that specializes in vehicle interiors.
Vehicles that are involved in collisions often sustain mechanical damage as well as structural damage. After reassembly the mechanical repairs are addressed. The most common areas of repair involve suspension and steering, alignment, air conditioning, cooling systems, the exhaust system, computer sensors and electrical diagnosis.
After completion of the repairs, we will thoroughly clean the interior and exterior of your vehicle.
Harry K's offer rental vehicles for your convenience during the repair. We will work with your insurance company to get your rental vehicle covered under your policy.